National Consumer Commission (NCC)
Public Entity · Economic Infrastructure and Development · reports to Department of Trade, Industry and Competition (the dtic)
The National Consumer Commission enforces consumer rights in South Africa. It was established under the Consumer Protection Act, 2008 (Act No. 68 of 2008).
It investigates complaints about unfair business practices, unsafe or defective goods, misleading marketing and breaches of the consumer rights the Act sets out, including the right to fair value, good quality and safety. It administers product recalls and can issue compliance notices requiring businesses to change their conduct.
Matters it cannot resolve may be referred to the National Consumer Tribunal. It accredits industry ombud schemes and consumer alternative dispute resolution agents, and reports to the Department of Trade, Industry and Competition.
Audit record, 5 years
Financial highlights, 2024/25
- Total Revenue
- R75m
- Total Expenditure
- −R81m
- Total Assets
- R34m
- Total Liabilities
- R8m
Values in rand. Sparklines run oldest to newest and are scaled to each series, not to zero.
Leadership, 9 listed
- Commissioner
- Mr Hardin Ratshisusu
- Deputy Commissioner
- Ms Thezi Mabuza
- Chief Financial Officer
- Ms Tebogo Mmonwa
- Senior Management
- Ms Poppy Kweyama Mr Jabulani Mbeje Ms Prudence Moilwa Mr Lefu Nhlapo Dr Tom Tshitangano
- Communications Officers
- Ms Phetho Ntaba
Description written for this directory from the entity’s own published sources: www.thencc.org.za, www.gov.za