Ombud Council
Public Entity · Finance and Administration Services · reports to National Treasury
The Ombud Council oversees the financial sector ombud system. It was established under the Financial Sector Regulation Act, 2017 (Act No. 9 of 2017).
Its purpose is to ensure that financial customers have access to, and are able to use, affordable, effective, independent and fair alternative dispute resolution processes. It recognises industry ombud schemes, sets requirements for their governance and processes, and coordinates the system so that complaints reach the right forum.
Statutory ombuds within the system include the Pension Funds Adjudicator and the FAIS Ombud. Its establishment addressed long-standing fragmentation, where consumers faced a confusing array of separate schemes with differing standards.
Audit record, 3 years
Financial highlights, 2024/25
- Total Revenue
- R28m
- Total Expenditure
- −R23m
- Total Assets
- R24m
- Total Liabilities
- R6m
Values in rand. Sparklines run oldest to newest and are scaled to each series, not to zero.
Leadership, 12 listed
- Chairperson
- Ms Eileen Meyer
- Deputy Chairperson
- Adv Dikeledi Chabedi
- Board Members
- Mr Adam Horowitz Ms Leanne Jackson Mr Unathi Kamlana Mr Emmanuel Lekgau Ms Lebogang Senne Ms Charmaine Soobramoney
- Ombud
- Ms Leanne Jackson
- Chief Financial Officer
- Devrani Moonsamy
- Senior Management
- Mr Siphiwe Dube Ms Avitha Nofal
Entities reporting to this one, 3
Description written for this directory from the entity’s own published sources: www.ombudcouncil.org.za, www.gov.za